About the Team

The Customer Experience team at Navi is at the forefront of delivering a seamless, high-quality support experience across all our products. From handling video KYC (vKYC) to resolving customer grievances and escalations, the team manages every interaction with empathy and efficiency. Using channels like chat, calls, and email, we aim for rapid resolution, high CSAT scores, and continuous process improvement—leveraging automation and data insights to scale service quality as we grow.

About the Role

As a VKYC Executive, you will be the first point of contact in the customer verification process. Your role is to conduct secure and seamless video-based KYC (Know Your Customer) calls, ensuring all required customer details are accurately verified as per the standard operating procedures (SOP). This role demands strong communication skills, high levels of attentiveness, and the ability to make quick and accurate decisions during live interactions. You should be proactive, empathetic, and capable of handling customers with patience and professionalism.

Key Responsibilities

Video KYC is part of the Customer Experience team at Navi. This role will require you to: Perform real time customer identification through checks & reviews of KYC documentation on video calls to prevent fraudulent attempts.

- Demonstrates highest standards of customer service while ensuring that customers are comfortable through the verification process.
- Strict adhere to standard operating procedure and service quality standards.

Must Haves

- 0-2 years of experience or preference in customer support, KYC verification roles.





Good communication skills (preferred to know at least 1 regional language). Should be proactive, confident, and customer focused.

- Should have basic knowledge of the internet and excel.
- Flexible with working hours as per rosters and shifts.

About Navi

We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a solid customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our Culture

At Navi, we’re a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you’re shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.

We’re guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at navi.com/our-values to see what drives us every day.

If this feels like you, Navi is the place to grow, thrive and make a real impact.

📌 Executive II - Customer Experience (VKYC) (Bengaluru)
🏢 Navi
📍 Bengaluru