Responsibilities & Key Deliverables
Responsible for Field/internal Customer Quality of Aggregate & Driveline.
Handling field/warranty complaints, one of field concern, early mileage failure & PDI Concern.
Field failure parts tracking & analysis in coordination with Product stakeholders for RCA & actions, effective interaction with internal customers/dealers
Warranty data analysis, monitoring & initiate proactive actions for complaint reduction.
Handly independently critical field issues & closure.
Ensure timely closure of field failures with structured problem solving approach (QC story/G8D).
Conduct Product & Process Audits of Assembly & Machine shop.
Responsible for all field concerns related CTQ audit, vehicle plant audits & Dock Audit of RFD aggregates.
Supplier visits for failure parts Root cause analysis & verify the controls.
Effective monitoring/tracking & interpretation of MIS / reports
Conduct product audits (Global Demerit Audit of Aggregates as per plan for existing & upcoming launch model with ensuring on time NC closure, Outgoing Quality audit of RFD products/gears).
Frequent visits on Dealerships for critical issues diagnostic & Trouble shooting.
Co-ordinate Product Deviation & closure tracking.
Prepare presentation for Repair Orders, MIS & Tracking sheet for Senior Management review.
Attend ECN changes meeting & validate the effectiveness in GD audit.
Actively involve in Recent projects & ensure all open clearance in each phase.
Regular dealer connect for customer requirements understanding & closure
Preferred Industries
Automobile
Education Qualification
Bachelors of Technology in Mechanical; Bachelor of Engineering
General Experience
If BE 3 to 5 yrs
System Generated Core Skills
7 QC Tools
Analytical Thinking
Microsoft Office
People Management
Presentation Skills
Team Building
System Generated Secondary Skills
Communication Skills
Consumer Focus
Leadership Skills