Key Responsibilities:

- Listen and review recorded Sales and SOC calls
- Evaluate calls based on quality standards and company guidelines
- Ensure sales agents follow pitch, objection handling, and closing techniques
- Check compliance with legal, regulatory, and data security policies
- Verify accurate information is shared with customers
- Ensure SOC agents follow incident response protocols and escalation procedures
- Monitor professionalism, communication skills, and customer handling
- Identify gaps in process, compliance, or performance
- Provide structured feedback and coaching recommendations
- Prepare quality scorecards and performance reports
- Highlight training needs for both Sales and SOC teams
- Track quality trends and suggest process improvements

Qualifications





- Prior experience in Quality Assurance (QA), call monitoring, or call auditing
- Experience reviewing recorded calls and evaluating performance using scorecards
- Knowledge of (pitching, objection handling, closing strategies)
- Understanding of SOC operations, incident response, and escalation processes(preferred)
- Familiarity with compliance standards, legal regulations, and data security policies
- Solid understanding of customer service best practices and communication standards.

Additional Information

- Candidates can apply to [email protected]

📌 Quality Analyst (India)
🏢 SafeAeon
📍 India