Purpose of the Job

To provide courteous, timely, and effective assistance to patients throughout their hospital visit, ensuring a smooth patient experience and proper coordination between patients and hospital departments.

Key Responsibilities

- Welcome and assist patients and attendants during their hospital visit.
- Guide patients to registration, consultation, diagnostic, optical, pharmacy, billing, and other departments.
- Assist elderly, differently abled, and patients requiring additional support.
- Help patients understand the basic hospital process and guide them at each stage.
- Coordinate with doctors, nurses, front office, billing, optical, and other departments for smooth patient movement.
- Assist patients during waiting and ensure they are directed to the appropriate area.
- Support patients during investigations, procedures, and other hospital services as required.
- Respond politely to patient queries and provide accurate information within the scope of the role.
- Identify patient concerns and escalate complaints or issues to the concerned supervisor.
- Assist in wheelchair movement and patient transfers when required and as per hospital procedures.
- Ensure patients receive timely assistance and avoid unnecessary delays.
- Maintain proper communication and coordination with the concerned departments.




- Support patient feedback collection and communicate important feedback to the supervisor.
- Maintain patient privacy, confidentiality, and dignity at all times.
- Follow hospital SOPs, safety standards, infection-control practices, and service guidelines.
- Maintain a clean, organized, and patient-friendly environment in assigned areas.
- Assist in handling emergency situations by immediately informing the concerned medical or supervisory team.
- Maintain basic records and reports related to patient assistance activities.
- Support patient care and service initiatives conducted by the hospital.
- Perform other patient-support duties assigned by the reporting manager.
- Assist patients in sharing their feedback and experience with the hospital.
- Encourage satisfied patients to provide Google reviews and testimonials in accordance with hospital guidelines.
- Coordinate with patients for collecting video, or testimonials with proper consent.
- Explain the feedback/review process to patients and assist them when required.
- Identify patients with positive experiences and coordinate with the concerned team for testimonial collection.
- Maintain records of patient feedback, testimonials, and review requests.
- Escalate negative feedback or patient concerns to the concerned department for timely resolution.

📌 Public Relation Officer (India)
🏢 ABATE AS
📍 India