The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

Minimum Qualifications

Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience. 8+ years of varied experience in software engineering or service delivery.

- Knowledge of network protocols and technologies

- Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks

- Experience in cloud administration, IT asset management and automation tools and / or Site Reliability Engineering (SRE) in a technology or financial services organization

- Experience in leading and mentoring technology operations teams

- Expertise in management of multiple technology operations teams within a technology workplace with a strong knowledge of relevant technologies

- Experience in managing and maintaining technology infrastructure, including servers, networks, and cloud services

- Experience in system administration,



network configuration, and troubleshooting

- Experience in technology operations work

- Experience leading Major Incident bridge calls, associated communications to stakeholders, escalation management and driving incident resolution

Preferred Qualifications

- Certification such as CompTIA A+, Network+, or Security+ is a plus

- Public Cloud certification is a plus

- DevOps knowledge for highly available IT infrastructure.

- Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET

- Building live production APIs and services.

- Hands-on expertise with application design, software development and automated testing.

- Experience with relevant business domain related functions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex,



you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

📌 Senior Manager -Tech Ops Engineering (India)
🏢 American Express
📍 India