Key Responsibilities

- Make outbound calls to prospective and existing customers from the database.
- Handle incoming customer enquiries and provide accurate information about BMW vehicles, offers, campaigns, and services.
- Generate new sales leads through telecalling and follow-up activities.
- Understand customer requirements and qualify leads based on their purchase interest, budget, model preference, and purchase timeline.
- Schedule showroom visits, test drives, and appointments with Sales Consultants.
- Follow up regularly with customers on enquiries, quotations, test drives, and pending decisions.
- Maintain accurate records of customer interactions, follow-ups, and lead status in the CRM/HRMS or designated system.
- Coordinate with Sales Consultants to ensure timely action on qualified leads.
- Conduct customer follow-ups for existing and prospective customers.
- Support CRM campaigns, promotional activities, and customer engagement initiatives.
- Achieve assigned daily, weekly,



and monthly calling and lead-generation targets.
- Maintain professional communication and uphold BMW brand standards during every customer interaction.
- Escalate customer concerns or complaints to the appropriate department.
- Prepare daily/weekly calling and lead-conversion reports for management.

Required Skills & Competencies

- Excellent verbal communication and interpersonal skills.
- Good customer-handling and relationship-building skills.
- Strong follow-up and persuasion abilities.
- Ability to understand customer needs and convert enquiries into appointments/leads.
- Basic knowledge of MS Office and CRM software.
- Good Malayalam and English communication skills.
- Target-oriented and self-motivated approach.
- Qualified telephone etiquette.
- Good listening and problem-solving skills

Work Location: In person

📌 Tele Marketing Executive (India)
🏢 Deutsche Cars
📍 India