Key Responsibilities

1. Front Office Operations

- Supervise daily Front Office operations during the shift.
- Ensure smooth check-in and check-out procedures.
- Monitor room availability, room status, arrivals and departures.
- Handle VIP, group, corporate and special guest arrivals.
- Ensure proper handover between shifts.
- Monitor cash handling, billing and settlement procedures.

2. Guest Service

- Welcome and interact with guests professionally.
- Handle guest complaints and service recovery effectively.
- Ensure guest requests are followed up and closed properly.
- Personally attend to VIP and high-priority guest requirements.
- Maintain high standards of guest satisfaction.

3. Team Management

- Supervise Front Office Executives, Receptionists, Bell Desk and other assigned staff.
- Allocate duties according to business requirements.
- Brief the team before the shift.
- Monitor grooming, attendance, discipline and performance.
- Coach team members on service standards and hotel procedures.

4. Interdepartmental Coordination

- Coordinate closely with Housekeeping regarding room status and room readiness.
- Coordinate with F&B;, Engineering, Security, Accounts and Sales as required.
- Ensure guest requests and operational issues are communicated promptly.
- Conduct proper shift handover and maintain accurate information.

5. Revenue & Controls

- Monitor room rates, upgrades and approved discounts.
- Ensure correct billing and payment procedures.




- Monitor outstanding payments and credit arrangements.
- Follow hotel policies regarding complimentary rooms, discounts and upgrades.
- Report any discrepancies to the concerned manager.

6. Safety & Security

- Follow hotel safety and emergency procedures.
- Ensure proper handling of guest incidents.
- Coordinate with Security in case of emergencies or suspicious activities.
- Protect guest privacy and confidential information.

Required Skills & Qualifications

- Diploma/Degree in Hotel Management or Hospitality preferred.
- Minimum 2–5 years of Front Office experience, preferably in a reputed hotel.
- Previous supervisory experience will be an advantage.
- Good communication skills in English and Hindi.
- Robust guest-handling and problem-solving abilities.
- Good knowledge of hotel PMS and basic computer operations.
- Professional grooming and positive attitude.
- Ability to work under pressure and in rotational shifts.
- Strong leadership and team-management skills.

Key Performance Indicators (KPIs)

- Guest satisfaction and positive feedback
- Smooth check-in/check-out process
- Complaint resolution and service recovery
- Front Office operational efficiency
- Team discipline and productivity
- Accuracy of billing and cash handling
- Effective interdepartmental coordination
- Compliance with hotel SOPs and service standards

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Duty Manager (India)
🏢 Hotel Babylon International
📍 India