· Sending accurate quotation with in same day or next day and Regulatory Affairs documents to the customers within a week time.

· Timely follow up by email and call with the customers on the quotation & samples.

· Collaborate with the Sales Team for current business/inquiry generation.

· Special attention on AVD projects & fulfilling

· Make calls for sample & quote follow up.

· Handling Technical queries or any issues promptly & effectively.

· Timely resolve customer’s complaints / requests.

· Efficiently process sample request for the clients with the help of sales team.

· Ensure 100% of sample transactions are documented correctly in the system and generate monthly reports for analysis.

· New product promotions.

· Ensure that all sample distribution complies with relevant regulatory requirements (e.g., labelling, shipping restrictions).

· Achieve 100% accuracy in Quote creation with no discrepancies or errors in product specifications, quantities, or pricing.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Flexible schedule
- Provident Fund

Work Location: In person

📌 Customer Service Executive (India)
🏢 Silaris ingfredients
📍 India