We are looking for an Accounts Receivable Executive with 1+ year of experience in a Voice/Call Center process. The candidate will handle customer calls related to accounts, payments, outstanding balances, and other account-related queries for a US-based process.
Key Responsibilities
- Handle customer calls related to payments, outstanding balances, and accounts.
- Follow up with customers regarding pending payments.
- Understand and resolve customer account-related queries.
- Maintain accurate customer and payment information.
- Follow process and quality guidelines.
- Meet daily productivity, quality, and performance targets.
- Escalate complex issues to the appropriate team.
- Maintain professional communication with customers.
- Work effectively with the team to achieve process targets.
Requirements
- 1+ year of experience in Voice / Call Center / Customer Support.
- Experience in Accounts Receivable / Collections will be an advantage.
- Good English communication and listening skills.
- Good customer-handling skills.
- Basic computer and MS Office knowledge.
- Ability to handle customer conversations professionally.
- Willingness to work in Night/US shifts.
- Comfortable working from office.
- Positive attitude, learning ability, and target-oriented approach.