Team: Service

Location: River HQ, Bengaluru

Key Responsibilities

- Provide technical guidance to ASMs, dealers, and service centres for diagnosis and resolution of complex product issues

- Support field teams in root cause identification using diagnostic tools, telematics, logs, and technical documentation

- Ensure timely closure of escalated technical cases with minimum vehicle downtime

- Develop and publish technical advisories, troubleshooting guides, and service bulletins

- Analyse field failures using vehicle data, diagnostic reports, telematics, and warranty trends

- Perform technical investigations to identify failure patterns and recurring concerns

- Recommend immediate containment actions for critical field issues

- Validate effectiveness of corrective actions before field implementation

- Innovate Digital Diagnostics APPs/Tools

- Coordinate closely with Engineering, Customer Quality Assurance (CQA), Manufacturing, Product Development, Supply Chain, Spare Parts, Service Operations &Business; Applications

- Ensure seamless communication and faster turnaround for technical escalations

- Identify new product issues through field observations, warranty trends, customer complaints, and diagnostic analysis

- Raise structured technical concern reports with supporting evidence

- Present issues in Cross Functional Team (CFT) meetings

- Drive timely implementation of Issue Containment Actions (ICA)

- Follow up until Permanent Corrective Actions (PCA) are implemented and validated

- Monitor effectiveness of corrective actions after implementation

- Identify opportunities to improve diagnostic and service processes

- Capture field feedback and convert it into actionable process improvements





- Recommend & Develop enhancements to service manuals, troubleshooting procedures, and repair methods

- Standardize best practices across the dealer network

- Analyse warranty claims, repeat repairs, breakdowns, telematics, and field failure trends

- Develop dashboards to monitor technical KPIs

- Generate insights to support Engineering and Management decision-making

- Predict emerging quality concerns using trend analysis and statistical techniques

- Prepare technical reports, failure analysis reports, and product quality summaries

- Maintain technical knowledge databases

- Ensure all technical learnings are documented and communicated across the organization

- Recommend technical training content for field teams and dealer technicians

- Conduct technical workshops and webinars on recent products, diagnostics, and repair procedures

- Support skill enhancement initiatives for service teams

- Drive First-Time-Right (FTR) initiatives

- Reduce repeat repairs through effective diagnosis and corrective actions

- Improve turnaround time for technical issue resolution

- Support product quality improvement initiatives through structured field feedback

Ideal candidate

- Bachelor’s Degree/Diploma in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Automobile Engineering, or Mechatronics

- Specialization or certification in Electric Vehicle Technology is preferred

- 3–5 years of experience in Automotive or Electric Vehicle Technical Support, Product Quality, Service Engineering, or Diagnostics

- Hands-on experience in EV systems, diagnostics, and field issue resolution

- Experience working with cross-functional teams and product development

📌 Assistant Manager - Technical Support (Bengaluru)
🏢 River Mobility
📍 Bengaluru