As an Associate Manager, the role involves payout activity, audit responses, reconciliation of payout/communication, communications to customer, inward activity, allocation, reconciliation, creating payment, Residual balance payout, amount checking,maker & checker,Pendency tracking, Monthly MIS preparation and managing complex processes within policy servicing. It is accountable to ensure efficient processing of the pay-outs as per the Standard of Operating Procedure (SOPs).
What does the job entail?
1. Initiating payout data and sharing it with the respective stakeholder as per the predefined TATs. 2. Managing communications with the stakeholders as per the pre-defined guidelines. 3. Tracking and handling payout cases which are on hold and provide resolution. 4. Ensuring process completion as per pre-defined TAT and Standard Operating Procedure (SOPs). Authorizing and tracking pay-outs for the smooth flow of the entire process. 5. Handling complex cases to ensure customer satisfaction. 6. Handling query box, handling end to end inward activity. 7. Quality checking 8.
IRDA MIS and Quarterly reports 9. Accuracy in Processing with Zero incorrect Payments 10. Maintaining TAT and Productivity 11. Taking initiatives to pick up additional work/ challenges for recent learning and self improvement 12. Contribution for process development that should result in improvement of TAT or Quality of processing." 13. Knowledge of PS and customer payout process, & unclaimed amount to policyholders "Data Management & MIS handling”
Work Experience
Work Experience: 2 years’ experience. Desirable 3 year’s experienceEducational Qualification: Minimum Graduate/ Post Graduate.
Essential Qualification
Product and Process knowledge along with awareness of internal systems. Awareness of Life Asia System is desirable. Knowledge of MS Excel is essential
Preferred Skills
Interpersonal skills. MS Office. (Excel, PowerPoint and etc.) Data Management. Presentation skills. Strong analytical abilities.
📌 Associate Manager - Policy Servicing (India)
🏢 HDFC Life
📍 India
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