- Handle customer enquiries and explain product features, perks, usage, pricing, and offers.
- Understand customer needs, assist with purchase decisions, and support sales targets.
- Follow up with customers and maintain good customer relationships.
- Maintain customer, order, sales, payment, and basic accounts records accurately.
- Support basic accounting activities such as invoice preparation, payment tracking, expense records, and daily transaction updates.
- Coordinate order processing, packaging, quality checks, and dispatch.
- Handle customer complaints professionally and coordinate for timely resolution.
- Stay updated on products, offers, promotions, and company processes.
- Support other reasonable day-to-day activities as required in a growing startup, based on business needs and workload