- Handle inbound calls and provide accurate information about MICA’s products and services.
- Make outbound calls for reminders, feedback collection, and customer follow-ups.
- Maintain qualified and empathetic communication in Malayalam at all times.
- Record customer information and call outcomes accurately in the CRM system.
- Coordinate with internal departments to resolve escalated issues promptly.
- Achieve targets for call handling, customer satisfaction, and quality standards.
- Contact customers via phone, SMS, and email to recover pending payments.
- Explain outstanding balances, payment terms, and settlement options politely.
- Negotiate and arrange feasible payment schedules and ensure timely adherence.
- Update payment records accurately in the collection management system.
- Coordinate with the finance and customer support teams to resolve disputes.
- Escalate high-risk or unresolved cases to the Collection Supervisor.
- Achieve monthly and quarterly collection targets consistently.

Job Types: Full-time, Fresher

Work Location: In person

📌 Call Centre Associate-Malayalam (India)
🏢 33 Holdings Global
📍 India