Job Summary

About Us - We are an award winning Australian Recruitment Company and the Self Owned Captive Center is based in Mohali(India). We are looking forward to hiring people with exceptional communication skills and abundance of confidence in themselves for handling people over telephonic conversations.

The role is for a Customer Service Specialist. Your main job role will be to provide the best customer services experiences to our customers & clients.

What are we looking for in you:

- You have minimum 6months to 3 years experience in a customer service role for international clients

- You love to have conversations

- You are great in keeping a person engaged on the other side of the phone

- You are someone who will always provide solutions.

Responsibilities and Duties

Key duties and responsibilities Customer care Executive:

- Answering Inbound Call from Customers, Clients.
- Making Outbound Calls to Customers and Clients
- Entering New Register Candidate Into System
- Responsible for accurate data entry and into CRM
- Responsible for processing of all data of candidates into CRM(electronic and manual).
- Reference Check Calls Candidate Pre- Interview Calls
- Roster Confirmation , Adhoc Order Filling , Reports , Client Interaction
- Filling the paperwork into Daily, Weekly, Monthly Files
- End to End Internal Staff Calls
- Taking the message on phone and Email and SMS related person at same time.
- Delivering professional and expert Customer services to our Customers and Clients
- Responsible for the day-to-day assigned work.
- Ensure and fulfill service requests from clients by manning the telephone, email and other communication systems.
- Ensure to support Team Managers,



to achieve target service delivery and financial goals.
- Remain as the basic point of contact for customers or clients with queries, complaints, feedbacks, requests etc.
- Ensuring timely and professional responses to all complaints, requests, and queries received.
- Taking Payroll calls from the candidate and solving their queries.
- Proper recording and downloading the file from the system of the complaints received.
- Efficient dealing with complaints to completion and enabling satisfaction of the customer. Rendering useful administrative support to other members of the customer care team.

Please note - Applicants should be willing to work for 6 Days a week. To support employee wellness, we have introduced monthly one additional day off.

Skills/Qualifications:

ONLY CANDIDATES WITH EXPERIENCE IN INTERNATIONAL CALLING NEED TO APPLY
CAB FACILITY PROVIDED READY TO WORK IN NIGHT SHIFTS/EARLY MORNING SHIFTS ONLY

Graduate/Bachelors Degree / Masters Degree

Generic: Should have at least 1 year of Customer Service Experience Relevant: Should have knowledge and experience (more than 1 year) in Contact Centre inbound, outbound compulsoryAwareness / Willingness to work stretch hours and weekends during launches and exceptional times

Solid communication skills - verbal and writtenAbility to engage professionally with customers and employees. Strong organisational skills and ability to meet numerous deadlines

Job Type: Full-time

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

- Commuter assistance
- Paid sick time
- Paid time off

Experience:

- International voice process: 1 year (Required)

Language:

- English (Required)

Shift availability:

- Day Shift (Preferred)
- Night Shift (Preferred)

Speak with the employer
+91-XXXXXXXXXX

📌 Customer Care Specialist (India)
🏢 BLOM IT SERVICES
📍 India