- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities

Job Type: Full time

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement
- Provident Fund

Experience:

- total work: 10 years (Preferred)

Work Location: In person

📌 Customer Care Executive (Malayalam) (India)
🏢 Modern dairy machines
📍 India