- Contact and communicate with prospective students through phone calls, WhatsApp, email, and other communication channels.
- Understand the prospect's educational background, career goals, interests, and learning requirements.
- Explain HACA's digital marketing courses, curriculum, learning methodology, certifications, career opportunities, and other relevant offerings.
- Conduct initial course counselling and help prospects identify the program that best suits their goals.
- Handle enquiries generated through HACA's digital marketing campaigns and website/social media channels.
- Make outbound calls to leads and follow up regularly with interested prospects.
- Maintain qualified and engaging conversations with potential students.
- Address basic questions and concerns regarding courses, fees, schedules, duration, and learning options.
- Identify the needs and interests of leads and communicate the appropriate value proposition.
- Schedule counselling sessions, demo sessions, or appointments with the relevant team members when required.
- Maintain accurate lead and follow-up records in the CRM or lead management system.
- Follow up with prospects at different stages of the admission process.
- Work closely with the marketing and admissions teams to improve lead quality and conversion.
- Meet assigned daily, weekly, and monthly lead follow-up and enrollment targets.
- Collect feedback from prospects and share useful insights with the sales and marketing teams.
- Stay updated about HACA's courses, offers, events, workshops, and career-focused initiatives