This Role is expected to provide strategic insights/plans, participate, and contribute to Implementation org level mission critical initiatives. In addition to these basic expectations include designing of goals and objectives, leading a group of Managers to ensure performance and service quality standards are met, provide coaching and feedback and partner engagement.ESSENTIAL FUNCTIONS:∙ Life/Health → Employee Benefits → Group Advantages → Benefits Administration → Retirement.. Leadership and management of the Group team.∙ Recognizes and implements operational improvements.∙ Partner with leaders to develop a joint action plan for success. Assists in developing strategic direction.∙ Oversee planning and execution of plans with the account’s key executives.∙ Contribute to the strategic mission and goals by bringing key insights from the Implementation Team to the leadership team.∙ Partner with other functions to enable overall success of the implementation.∙ Provide coaching, training, and development to leaders of staff to ensure company and department goals and key performance indicators (KPIs) are met.∙ The role will help the team with prioritization and focus.∙ The role will require ensuring the hiring, training, and retention of team members.∙ Build a culture of continuous improvement and innovation.∙ Fosters a positive culture that engages employees,



encourages innovation, and supports high performance.∙ Manage and execute as per plan key cross functional cross geography organizational initiatives.∙ Flexibility to use data driven, process driven, or Creativity based approach to problem solving (or) opportunity identification.∙ Support idea generation initiative across the support functionQUALIFICATIONS:∙ A degree in business, economics, Arts etc.∙ 18+ years’ experience in customer service, back-office operations or client facing roles in the benefits and Insurance industry.∙ Ability to manage multiple priorities.∙ Strong leadership skills with the ability and at least 5+years of experience in managing people.∙ Proven track record of solving ambiguous and highly complex problems.∙ Strong interpersonal and communications skills.∙ Ability to understand key drivers of the customer’s business.∙ Strong work ethic, conscientiousness, and ability to interface and respond to problems or issues quickly.∙ Exceptional critical thinking and attention to detail.∙ Ability to thrive in a fast-changing environment.∙ Ability to communicate effectively to high level executives as well as frontline employees at customer organizations.∙ Experience in a start-up preferred though not required.Shift time: 1:30- 10:30 pm5 days from office

📌 Director Operations (Bengaluru)
🏢 Client of Mancer
📍 Bengaluru