Job Title: ServiceNow CMDB / CSDM Technical Lead (Pune In office)Experience: 6–10+ YearsDomain: ITSM / ITOM / ServiceNowJob SummaryWe are looking for an experienced ServiceNow CMDB / CSDM Technical Lead with 6–10+ years of overall ITSM/ITOM experience, including 4+ years of hands-on ServiceNow CMDB experience.The ideal candidate will have strong expertise in CMDB architecture, CSDM, Configuration Management, ITOM, Discovery, Service Mapping, data governance, and enterprise-scale ServiceNow implementations. The role will be responsible for leading CMDB architecture, CSDM adoption, data quality, governance, integrations, and continuous improvement initiatives.Key ResponsibilitiesLead the design, implementation, and continuous improvement of enterprise-scale ServiceNow CMDB solutions.Define and govern CMDB architecture, CI classes, attributes, relationships, service models, and CI lifecycle management.Drive CSDM adoption and ensure alignment between Business Applications, Business Services, Technical Services, and CMDB data structures.Establish and maintain CMDB/CSDM governance frameworks, standards, data models, and best practices.Drive CMDB data quality, completeness, correctness, compliance, and governance initiatives.Design and implement CI lifecycle automation using REST/SOAP APIs, JavaScript, Glide APIs, Flow Designer,



and ServiceNow workflows.Ensure CMDB alignment with ITIL Configuration Management practices and ITOM capabilities.Provide technical leadership for Discovery, Service Mapping, Event Management, and Cloud Management.Establish accurate service-to-infrastructure relationships and end-to-end service visibility using CSDM principles.Integrate CMDB data from multiple enterprise sources and ensure data consistency and integrity.Conduct architecture reviews, impact assessments, technical evaluations, and solution design workshops.Collaborate with business stakeholders, ServiceNow Architects, Product Owners, and technical teams to translate requirements into scalable CMDB/CSDM solutions.Act as the CMDB technical lead, providing mentorship, driving cross-functional collaboration, and guiding teams on CMDB governance, CSDM adoption, Configuration Management, and ServiceNow best practices.QualificationsBachelor's degree in Computer Science, Information Technology, Engineering, or a related field.ServiceNow Certified Implementation Specialist – Data Foundations (CSDM & CMDB) preferred.ServiceNow Certified System Administrator (CSA) preferred.ITIL Foundation Certification (preferred).Experience with enterprise-scale CMDB implementations, CSDM adoption, Discovery, Service Mapping, and multi-source data integration.

📌 Servicenow Cmdb / Csdm Technical Lead (Pune On-Site) (Maharashtra)
🏢 AvanteNow
📍 Maharashtra