- Position: Network & EUC Engineer
- Experience: 5+ Years
- Role: Managed IT Services / Infrastructure Support
- Employment Type: Full-time (1 year contract – Renewable)
- Location: Onsite - UAE

Job Summary

We are looking for an experienced Network & EUC Engineer to manage, maintain, and troubleshoot enterprise network infrastructure and end-user computing environments. The candidate will be responsible for ensuring high availability, security, performance, and SLA-driven support across network and EUC services.

Key Responsibilities

- Manage and troubleshoot LAN/WAN infrastructure, routing, switching, and network connectivity.
- Configure, monitor, and troubleshoot Fortinet firewalls, security policies, NAT, and VPN solutions.
- Manage Aruba switches and Wi-Fi infrastructure, including configuration, troubleshooting, and performance optimization.
- Support site-to-site and remote-access VPNs and resolve connectivity/security issues.
- Provide L2/L3 desk-side and end-user support for desktops, laptops, peripherals, operating systems, and network-related issues.
- Administer Microsoft Intune-managed devices, including device enrollment, configuration profiles, compliance policies, application deployment, and troubleshooting.
- Handle incidents, service requests, and changes in accordance with defined SLAs and ITIL processes.
- Perform problem management, root-cause analysis, and preventive actions for recurring issues.




- Monitor infrastructure health and proactively identify potential network and endpoint issues.
- Maintain accurate network diagrams, configurations, asset records, and technical documentation.
- Coordinate with vendors, OEMs, and internal teams for escalations and infrastructure changes.
- Ensure adherence to IT security, access control, change management, and operational standards.

Required Technical Skills

- Strong hands-on experience with LAN/WAN, TCP/IP, DNS, DHCP, VLANs, routing, switching, and network troubleshooting.
- Good experience with Fortinet firewalls and VPN technologies.
- Hands-on experience with Aruba switching and wireless solutions.
- Working knowledge of Microsoft Intune, Entra ID/Azure AD, Windows endpoint management, and Microsoft 365.
- Robust understanding of desktop/end-user support and enterprise IT infrastructure.
- Experience working in a 24x7 or SLA-driven Managed Services environment is preferred.
- Good knowledge of ITIL-based incident, problem, and change management processes.

Certifications Required:

- Fortinet NSE 4
- Aruba ACMA / ACSA
- Cisco CCNA
- Microsoft MD-102 – added advantage

Key Competencies

- Strong analytical and troubleshooting skills.
- Ability to work independently and manage multiple priorities.
- Good customer-facing and communication skills.
- Strong documentation and reporting skills.
- Ability to work effectively with internal teams, customers, and technology vendors.

Interested candidates may send their resume to [email protected].

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