Job Description

Lead – Global HR Operations Transitions & Transformation

Role Purpose

We are seeking a highly energetic, hands-on, and transformation-focused HR Operations professional to lead the discovery, standardization, and centralization of HR processes across international geographies, with focus on non-English speaking countries across LATAM, CIS, Russia, Eastern Europe, and other emerging regions.

This role will be instrumental in building a scalable Global HR Operations model by conducting process discovery, documenting current-state operations, designing future-state processes, creating SOPs, and establishing a global Hub & Spoke operating model over the next 12-18 months.

The ideal candidate has deep experience in Global HR Shared Services, HR transitions, process centralization, and operating model design, and can effectively work across different cultures, languages, and stakeholder groups. Over time, this role could evolve into a broader HR Operations leadership position covering International Operations, India Operations, or Shared Services delivery, requiring a high degree of flexibility and fungibility.

Key Responsibilities

Global Process Discovery & Assessment

- Lead process discovery workshops with HR teams across multiple international geographies.
- Understand and document country-specific HR processes, regulatory requirements, controls, and service models.
- Assess current operational maturity and identify opportunities for standardization and centralization.
- Conduct detailed process mapping of end-to-end Hire-to-Retire lifecycle processes.
- Capture process variations, dependencies, system interactions, and localized practices.

Global Process Standardization

- Define global standard processes while accommodating mandatory local compliance requirements.
- Challenge legacy practices and eliminate redundant, non-value-added activities.
- Drive simplification, harmonization, and process optimization across countries.
- Establish standard process flows, controls, ownership models, and service governance frameworks.
- Develop global process standards, policies, and operating procedures.

SOP Development & Knowledge Management

- Create high-quality SOPs, process maps, work instructions, RACI matrices, and governance documentation.
- Build and maintain a centralized process repository for all international HR operations.
- Ensure processes are audit-ready, scalable, and knowledge-transfer friendly.




- Drive documentation standards across all transitioned processes.
- Create operational playbooks for future growth and expansion.

HR Operations Centralization & Transition

- Design and execute the roadmap for transitioning international HR processes into HR Direct.
- Build business cases and transition strategies for process migration.
- Lead knowledge transfer and stabilization activities during transitions.
- Identify opportunities for consolidation into shared services delivery.
- Support successful migration of services from country teams to centralized operations.

Hub & Spoke Operating Model Design

- Lead the design and implementation of a Global Hub & Spoke operating model.
- Define process ownership, service delivery responsibilities, escalation paths, and governance structures.
- Recommend optimal allocation of activities between global hubs and local country teams.
- Develop service catalogues, SLAs, KPIs, and operational governance mechanisms.
- Ensure sustainable scalability of the operating model.

Lifecycle Process Ownership

Drive discovery, standardization, and transition of:

- Recruitment Operations
- Onboarding & Pre-boarding
- Employee Data Management
- Payroll Inputs & Administration
- Benefits Administration
- Performance Management Operations
- Rewards Administration
- Learning Administration
- Employee Lifecycle Transactions
- Mobility & Expatriate Administration
- Offboarding & Separation
- HR Helpdesk & Query Management
- Record Management & Compliance

Transformation & Continuous Improvement

- Lead operational excellence initiatives across global HR operations.
- Conduct root cause analysis and implement sustainable corrective actions.
- Drive automation, digitization, and workflow optimization opportunities.
- Apply Lean, Six Sigma, and process excellence methodologies.
- Establish process maturity, SOP adherence, and governance measures.

Stakeholder Management

- Partner with Country HR, HRBPs, COEs, Payroll, HR Technology, Legal, Compliance, and Business Leaders.




- Build strong relationships across global and regional teams.
- Influence stakeholders toward standardized ways of working.
- Present recommendations, risks, and transformation updates to senior leadership.

Qualifications & Experience

Education

- MBA / Postgraduate Degree in HR, Operations, Business Administration, or related field.

Experience

- 8-10 years of experience in Global HR Operations, Shared Services, HR Transformation, GBS, or HR Service Delivery environments.
- Solid experience managing HR operations across multiple international geographies.
- Proven experience in HR process transitions, migrations, and centralization initiatives.
- Demonstrated success in conducting process discovery and transformation programs.
- Experience working with non-English speaking countries is highly preferred.
- Experience operating in global, matrixed environments.

Desired Skills & Competencies

Functional Expertise

- Global HR Operations
- Shared Services & GBS
- HR Process Transitions
- Process Discovery & Process Mapping
- SOP Development
- Operating Model Design
- Service Delivery Management
- Process Governance
- HR Technology Platforms (Workday, SAP SuccessFactors, Oracle HCM)

Leadership Attributes

- High energy and execution-oriented mindset.
- Strong change agent and transformation capability.
- Comfortable dealing with ambiguity and building from scratch.
- Excellent stakeholder management and influencing skills.
- Strong analytical and problem-solving ability.
- Exceptional documentation and process design skills.
- Ability to work across cultures, geographies, and time zones.
- Ownership-driven with a bias for action and outcomes.

Ideal Candidate Profile

A transformation professional who has successfully led global HR process transitions and centralization programs, ideally across EMEA, LATAM, CIS, Russia, and other international markets. The individual should be capable of independently conducting process discovery, building SOPs and governance frameworks, designing future-state operating models, and leading the journey toward a centralized Global HR Operations model.

This is a build-and-transform role, not a steady-state operations role. We are looking for someone who can help establish the foundation for a globally integrated HR Direct organization and has the flexibility to subsequently take on broader International or India HR Operations lead responsibilities.

📌 Lead – Global HR Operations Transitions & Transformation (Hyderabad)
🏢 Dr. Reddy's Laboratories
📍 Hyderabad