Hi,

We are seeking a highly driven Operations Manager to oversee end-to-end lending operations for our digital lending business. The ideal candidate will bring proven experience in managing high-volume loan operations, process optimization, vendor coordination, and customer lifecycle management within a Fintech (Payday Loans/Salary Advance), NBFC, or Lending Service Provider (LSP) environment.

Location: Gurgaon, Haryana

Employment Type: Full-Time

Position:Operations Manager

About ZoroPe:

ZoroPe (by Aeternum Tech Pvt Ltd) is an innovative digital lending platform offering fast, paperless, and transparent unsecured personal loans and salary advances. By combining real-time AI credit assessment with trusted RBI-registered financial partners, ZoroPe delivers a seamless, hassle-free credit experience to borrowers nationwide.

Role and Responsibilities:

1. Lending Operations

- Oversee the complete loan lifecycle from initial application through to final loan closure.
- Ensure seamless execution of KYC verification, underwriting support, loan disbursements, repayment tracking, and customer servicing.
- Actively monitor operational SLAs and work continuously to reduce turnaround times (TAT).

2. Process Improvement & Automation

- Identify operational bottlenecks and lead automation initiatives to drive scale.
- Formulate, document, and enforce standard operating procedures (SOPs) and operational workflows.
- Enhance overall team productivity through continuous process optimizations.

3. Vendor Management

- Coordinate and maintain operational relationships with KYC providers, credit bureau partners, payment gateways, collection agencies, and tech vendors.
- Monitor vendor SLAs, performance metrics, and service quality compliance.

4. Quality & Compliance





- Ensure strict adherence to RBI Digital Lending Guidelines and internal risk policy framework.
- Conduct regular operational audits and quality assurance checks.
- Maintain clear, complete, and audit-ready operational documentation.

5. Team Leadership & Development

- Build, mentor, and manage a high-performing operations team.
- Define individual/team KPIs and closely track operational output.
- Plan and conduct regular training and upskilling sessions for the team.

6. MIS & Reporting

- Design and maintain operational dashboards, reports, and real-time metrics.
- Analyze operational data to draw actionable insights and recommend proactive improvements.

7. Cross-Functional Collaboration

- Work closely with Credit, Collections, Product, Technology, Finance, and Customer Support teams to deliver a frictionless user experience.

Qualifications & Experience

- Education: Bachelor's degree in Business, Commerce, Finance, or a related field (MBA preferred).
- Overall Experience: 5–8 years of overall lending operations experience.
- Domain Experience: Minimum 3 years specifically in digital lending operations.
- Mandatory Product Experience: Proven hands-on experience with Payday Loans, Salary Advance, or Small Ticket Personal Loans (STPL).
- Mandatory Entity Experience: Prior experience in an NBFC, Fintech, or LSP is mandatory.

Key Competencies & Skills

- End-to-end lending operations & lifecycle management
- Process optimization & workflow design
- Vendor management & SLA enforcement
- Operational analytics, Advanced Excel & MIS reporting
- Project management & team leadership
- Strong written and verbal communication skills

Preferred / Nice-to-Have

- Experience working in quick-paced startup environments.
- Hands-on familiarity with Loan Management Systems (LMS), CRM platforms, e-KYC/Video KYC APIs, and digital payment gateways.

If interested, please share your cv with us at [HIDDEN TEXT]

📌 Operations Manager (India)
🏢 Aeternum Tech Private
📍 India