Description

We are seeking a Customer Support Representative to join our team in India. The ideal candidate will have 1-3 years of experience in customer service and will be responsible for providing exceptional support to our clients, addressing their needs, and ensuring a high level of customer satisfaction.

Responsibilities

- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Document and track customer interactions and feedback in the CRM system.
- Collaborate with other departments to ensure customer satisfaction and product improvement.
- Provide product information and guidance to customers as needed.

Skills and Qualifications

- 1-3 years of experience in customer support or a related field.
- Solid verbal and written communication skills in English and local languages.
- Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to handle difficult situations and customer complaints with professionalism.
- Strong problem-solving skills and attention to detail.

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📌 Customer Support (Bengaluru)
🏢 Wroots Global Private
📍 Bengaluru