Dear Candidate,

Congratulations!

Your resume has been shortlisted for the Chat Support Analyst Role.

Key Instructions

- Carry a hard copy of your updated resume.
- Carry one government-issued ID card.
- Write HR Name: Manoj Pawan on the top of your resume.
- For any concerns, please contact Manoj Pawan – (phone hidden).

Interview Details

DetailsInformationJoining LocationsHyderabad / Gurgaon / NoidaDrive Dates01 August 2026 to 10 September 2026Drive Timing10:00 AM to 01:00 PMInterview ProcessRound 1: Typing Test

Round 2: CAT Assessment

Round 3: Healthcare / Insurance Domain Knowledge

Interview Address – Hyderabad

Artech Infosystems

Plot No. 118/1/14/C, Unit No. 332, 3rd Floor,

DLF VC Silicon Towers, Kondapur,

Hyderabad, Telangana – 500032

Approx. Salary Range

1.8 LPA to 3.2 LPA

Salary will be decided on a case-to-case basis and based on interview performance.

- PF is optional for freshers.
- Candidates who have PF from previous employment are required to opt for PF.

Candidate Requirements

- Experience: Fresher to 2 years
- Excellent English communication and writing skills
- Minimum 30 WPM typing speed
- Eligible Qualifications: B.Sc., B.Com., B.A., MBA
- Not Eligible: B.Tech, M.Tech, MCA, BCA
- Candidates currently pursuing their degree are not eligible.
- Immediate joiners only

Mandatory Educational Documents

Please carry the following documents:

- 10th Marksheet
- 12th Marksheet
- Degree Consolidated Marksheet
- Provisional Certificate

⭐ Preferred Qualifications





- Prior experience in chat-based customer support
- Exposure to Healthcare, Insurance, or Managed Care processes
- Familiarity with CRM tools or chat platforms
- Excellent typing speed and accuracy

Key Responsibilities
- Handle inbound customer interactions through chat professionally and empathetically.
- Understand customer issues and provide accurate and timely resolutions.
- Maintain CSAT/NPS, quality, and productivity targets.
- Document chat interactions clearly and accurately in internal systems.

Benefits at Artech
- Two-way cab facility from designated nodal points within a 40 km radius.
- Last-minute pickup/drop requests outside designated routes will not be accommodated.
- Meals will not be provided.
- One month of training at the client site, followed by movement into production.
-

Please acknowledge and confirm your availability for the interview.

Best Regards,

Manoj Pawan

HR / Recruitment Team

Contact: (phone hidden)

Skills: Voice, Csr

Experience: 0.00-3.00 Years

Education: Doctor of Public Health (DrPH), Bachelor in General Studies (BGS), Bachelors of Law (B.L/L.L.B), Bachelor of Music, Bachelor Of Pharmacy (B.Pharm), Bachelor in Hotel Management (B.H.M), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Social Work (B.S.W), Bachelor of Veterinary Science (B.V.Sc), Bachelor of Interdisciplinary Studies

📌 Chat Support Analyst (Hyderabad)
🏢 Artech Infosystems Private
📍 Hyderabad