Job Description – L2 Application Support Engineer

Location: AMR Tech Park, Hosur Road, Bangalore
Experience: 2–4 Years
CTC: Maximum Up to ₹6 LPA
Open Positions: 5
Work Mode: Work From Office
Shift: US Shift – Roster Based Support Window: 2:00 AM EST – 7:00 PM EST
Equivalent IST Window: 12:30 PM IST – 5:30 AM IST (next day)
Candidates will work roster-based shifts within this support window and not the entire 17-hour window.

Preferred Candidate from Locations : Bangalore / Chennai
Joining: Candidates comfortable working from Bangalore and in US rotational shifts

Target Companies:

Moder, Stellar, Avanze, Coforge, SLK, WNS, CA and other organisations supporting US Mortgage, Title, Closing or similar enterprise applications.

Role Overview:

We are looking for L2 Application Support Engineers with 2–4 years of experience in application/production support. The role will provide advanced technical support for the AtClose application and act as a key technical escalation point for client-reported issues.

The ideal candidate should have strong SQL and troubleshooting skills, experience in application/log analysis, and a good understanding of REST APIs, HTTP, integrations and production incident management.

Experience in US Mortgage, Title or Closing applications will be a strong advantage.

Key ResponsibilitiesApplication & Incident Support

- Investigate client-reported incidents and identify functional and technical root causes.

- Analyse application behaviour, logs, database records, configurations and workflows.

- Reproduce production issues in lower environments wherever possible.

- Determine whether issues are related to configuration, data, infrastructure, integration or application code.

- Provide suitable workarounds where permanent fixes are not immediately available.

- Escalate confirmed application defects to Development with complete technical evidence.





- Track issues through resolution and validate fixes before ticket closure.

- Participate in P1/P2 production incident management.

SQL & Database Troubleshooting

- Write and execute SQL queries to investigate application and transaction-related issues.

- Analyse database records, relationships and data integrity.

- Identify data-related application issues.

- Support controlled data corrections where approved.

- Work with Development and DBA teams on complex database issues.

- Use application logs and database information to investigate performance-related problems.

Application & Integration Troubleshooting

Provide L2 support across areas including:

- Title and Closing workflows

- HUD/CD processing

- Document generation

- Recording workflows

- REST APIs and external integrations

- SFTP and file-based integrations

- Batch processes

- User/account configuration

- Application configuration

- Session and authentication issues

- HTTP/API response failures

- CORS, timeout, connectivity and gateway-related issues

Coordinate with Infrastructure teams for server, network and application-related incidents.

Production & Problem Management

- Support production deployments and post-deployment validation.

- Support hotfix validation and emergency production changes.

- Monitor recurring application issues and identify trends.

- Perform Root Cause Analysis (RCA) for major incidents.

- Identify recurring incidents and initiate problem-management activities.

- Recommend improvements in applications, processes, monitoring and infrastructure.





- Prepare RCA documentation covering root cause, business impact, mitigation, corrective action and preventive action.

Cross-Functional Collaboration

- Work closely with L1 Support and provide knowledge transfer.

- Partner with Development teams for defect analysis and resolution.

- Coordinate with QA for issue reproduction and fix validation.

- Work with Forms teams on document/template-related issues.

- Coordinate with Infrastructure and DBA teams.

- Support client-facing/business teams during critical production incidents.

Mandatory Skills

- Strong SQL skills

- 2–4 years of L2 Application Support / Production Support experience

- Solid troubleshooting and analytical skills

- Experience analysing application and server logs

- Understanding of REST APIs and HTTP

- Knowledge of web applications and browser technologies

- Experience with SFTP/file-based integrations

- Experience with ticketing and incident-management processes

- Understanding of Incident, Problem, Defect and Change Management

- Good communication and documentation skills

- Willingness to work in US roster-based shifts from Bangalore

Preferred Skills

Candidates with any of the following will have an advantage:

- US Mortgage / Title / Closing domain experience

- Experience supporting Mortgage or Title applications

- Angular / Java / JBPM or similar enterprise application technologies

- SQL Server

- AWS or Azure environments

- Application Insights or similar monitoring tools

- CI/CD and release-management exposure

- Experience preparing RCAs for production incidents

Reporting & Stakeholder Interaction

Reports To: Support / Delivery Manager

Works Closely With: L1 Support, Development, QA, Forms Team, Infrastructure, DBA and Client/Business Teams.

Mortgage/Title/Closing domain experience would be an added advantage.

📌 Application Support Engineer for US Mortgage - Bangalore (Bengaluru)
🏢 VARSAL-TERRA TECHNOLOGY PRIVATE
📍 Bengaluru