Customer EnquiryManagement: Analyze and assess the technical detailsof customer enquiries/tenders, preparetender documentation, maintain CRM database, Prepareand send formal offers and quotations to customers based on design specifications, costing, metal hedging and delivery timelines. Coordinate with the design team for GTP (General Technical Parameters) and BOM (Bill of Materials) preparation, Coordinate with the costing team for pricing information.
Technical Support: Provide technical support to the sales team for sample approvals and customer queries, Review and check design data sheets for accuracy and alignment with customer requirements, Raise sample preparation requests and ensure customer specifications are met.
Costing & Tenders: Should be able to do costing of standard items from BOM made available by design team; should be able toincorporate loading in costing for different T&C; of quotation such as payment terms, agent commission, variation due to RM price changes, freight calculations etc. The employee shall be involved in bidding tenders and providing all the required details inlcuding price bids tosubmit a completeand accurate tender of the Utility (Electrical Distribution Company)
Quotation Management & Follow-Up: Prepare and finalize quotations based on customer requirements, Understand all critical commercial terms and conditions for quotation. Share the quotation with customers / sales managers, Follow up with customers and the sales team to gather feedback, resolve queries, and address any multiple iterations for final quotation approval.
Order Management: Review PurchaseOrders (PO) against quotations for consistency in pricing,quantity, delivery timelines, payment terms, and product specifications, Send PO acknowledgment to the customer, Raise metal bookingrequests in the portal and coordinate with the production planning team for manufacturing clearance.
Sales Order Management: Prepare Sales Orders (SO) in SAP based on customer orders and specifications,



Coordinate with the designteam for the release of PDS (Product Data Sheets) for customer approval, Share SO detailswith the Production team and ensurea firm Job Completion Date (JCD) is confirmed. Processnew customer codecreation as per internalprocedures
Order Management: Review PurchaseOrders (PO) against quotations for consistency in pricing,quantity, delivery timelines, payment terms, and product specifications, Send PO acknowledgment to the customer, Raise metal bookingrequests in the portal and coordinate with the production planning team for manufacturing clearance.
Coordination with Production planning and QC: Follow up with Production and Quality Control (QC) teams for updates on manufacturing status, Provide regularupdates to logistics on production timelines and container planning as per the JCD. Raise timely inspection calls and ensure timely dispatch.
Shipping Documentation & Communication: Coordinate with customers to seek approval for vessel details, ensuring smooth shipping operations, Prepare and share commercial documents with customers (Commercial Bill, Certificate of Origin, Packing List, Bill ofLading), Provide customers with weekly shipment status reports and ensure prompt delivery tracking.
Payment & Invoice Management: Verify payment terms and ensure proper actionis taken for customer payments, Share billing invoices with customers' payment teams and follow up on payments as required, Follow up with the customer when the invoice is due and ensure timely collections.
Customer Meetings & Communication: Schedule and participate in customer meetings to discuss submitted offers and ongoing Orders to ensure higher conversion and timely delivery respectively. Maintain regular communication with customers to update them on order status and resolve any issues that may arise.
MIS and Reporting: Provide all kinds ofsales reports and MIS to sales sales team and management. Ensure that all necessary vendor registration documents are completed and submitted. Ensure timely follow-up on Proof of Delivery (POD) with logistics and share with the customer. Maintain up-to-daterecords of customer orders, shipments, payments, and complaints.

📌 Customer Enquiry & Tender Coordinator (Mumbai)
🏢 Happiest Resume
📍 Mumbai