Helpdesk Support works with other team members within the Operations Department along with team members in the Software Design and Development, Operations and Business Development departments.

Roles and Responsibilities

- Working with customers/team members to identify application and system issues and advising on the solution
- Handle customer complaints
- Provide appropriate solutions and alternatives within the time limits
- Follow up to ensure resolution
- Keep records of customer interactions
- Process customer accounts and file documents
- Logging and keeping records of customer queries and feature request

Qualifications

- Graduate in Computer Science, IT, Engineering or similar

Skills

- Communication skills
- Positive analytical and problem-solving skills
- Presentation Skills
- Eye for detail
- Curiosity to learn
- Time Management Skills
- Good interpersonal and customer care skills
- Minimum 1 year of experience in Customer Handling and Application Training

📌 Helpdesk Support (Mumbai)
🏢 Firstventure
📍 Mumbai