- Oversee and manage relationships with the company's most key clients to ensure long-term retention and satisfaction.
- Understand key customer needs and requirements to provide tailored solutions that align with their objectives.
- Develop trust and maintain strong relationships with major clients to prevent them from turning to competitors.
- Expand relationships with existing clients by continuously proposing solutions and value-added services.
- Serve as the main point of communication between key clients and internal teams, ensuring seamless delivery of products and services.
- Resolve customer issues and complaints promptly to maintain trust and satisfaction.
- Contribute to business growth by generating new sales opportunities and nurturing long-term relationships.
- Prepare and present regular progress reports and forecasts to internal and external stakeholders using key account metrics.
Experience Required:
- Proven experience as a Key Account Manager or in a similar sales role.
- Experience in providing customer-focused solutions and managing client portfolios.
- Strong organizational, problem-solving, and negotiation skills.
- Educational background: BSc/BA in Business Administration, Sales, or a relevant field.