Backend support Responsible for assigning the calls to Service Engineers, follow up on actionson the assigned tickets and ensure timely updates. Review the Open Pendingtickets report and take necessary appropriate actions for faster response andresolution. Escalate internally and externally for timely resolution. Responsible for handling the client calls and ensure proper solution to theenquiry (Breakdown, Preventive Maintenance, Maintenance contractsrenewals, payments etc), escalate any concerns to the concerned. Coordinating with Presales team, Preparing and submitting quotations ontime (AMC & Extension sales) and ensure they are error free with allapplicable taxes and other charges. Responsible for raising the Material Indents, follow up for arranging thenecessary material on time for Breakdown issues and small projects. Ensure proper documentation of Client PO's work orders,invoices, Service Reports, Checklists etc. Verify the claims and other expenses of Field team and forward it toconcern for further process.2. Service invoicing & Receivables Responsible on timely invoicing,



by coordinating with the Finance team andfollow up for the payment. Timely Submission of the Invoices along with necessary documents to theclient and ensure timely collection of payments.3. Record Keeping & MIS Verifying the daily reports of service engineers. Responsible for preparation and maintenance of periodical service MISreports viz Booking, Billing, receivables, material tracking, etc. Material record PO Qty Vs Delivered Qty Vs BiIled Qty4. Coordination Coordinate with Customer care and ensure timely update of the Data in CRMtool. Coordinate with Finance and Accounts Team for Service operations relatedinvoicing, receivables, Sub contractors bills processing, reconciliation of thecustomer / Sub contractor accounts statements etc. Coordinate with Purchase department on the pending material, Delivery, etc. Would be a single point for any backend coordination activity in HyderabadLocation for Service operations.5. Expected ResultsAchieve the Key Performance Indicators for Service Operations Team.1. On time Contract Renewals2. On time Collection of the Due payments3. AMC Renewals, and timely Billing as per Plan4. Timely completion of the PPM5. Response Time6. Resolution Time7. Customer Feedback

📌 Service Coordinator (Secunderabad)
🏢 EZONE SECURITY SOLUTIONS (INDIA) PRIVATE
📍 Secunderabad