Job Description

- Acting as the main point of contact in the hotel during your shift and being responsible for ensuring the hotel runs smoothly
- Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations
- Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers
- Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link
- Ensure the safety and security of Hotel Guests and employees at the Hotel
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality
- Ensure Accor Hotel's guest loyalty and recognition program is maintained and delivered to its highest standards.
- Motivate and empower team members to problem solve and surprised our guests with novelty.

📌 Duty Manager (Pune)
🏢 NOVOTEL
📍 Pune