Key Responsibilities
1. CyberArk PAM Cloud Administration
Administer and maintain the CyberArk Identity Security Platform Cloud environment in line with enterprise security and operational standards.
Manage CyberArk tenants, users, roles, permissions, cloud connectors, Secure Tunnel components, and cloud portal configurations.
Perform scheduled health checks, service reviews, connector monitoring, capacity assessments, and configuration validation.
Support connector upgrades, configuration changes, hotfixes, certificate renewals, and controlled platform maintenance activities.
Provide technical recommendations for CAB reviews and lead implementation, validation, and rollback activities for complex changes.
Prepare and maintain high-level designs, low-level designs, configuration documents, operating procedures, runbooks, and knowledge articles.
2. L3 Operations Support and Problem Management
Lead the technical response for P1/P2 incidents and complex service issues affecting CyberArk PAM Cloud and its connected components.
Perform advanced troubleshooting across PVWA, PSM, PSMP, CPM, cloud connectors, Secure Tunnel, authentication services, and integration points.
Analyze platform and connector logs, password-management failures, policy conflicts, authentication issues, session failures, and network connectivity problems.
Prepare detailed root-cause analysis reports with corrective and preventive actions, and drive problem records to closure.
3. Privileged Account Management
Manage privileged accounts across Windows, Linux/Unix, databases, network devices, business applications, and cloud platforms.
Configure password-management policies, automatic password rotation, verification,



and reconciliation in accordance with security requirements.
Manage account groups, platforms, dependent accounts, Safes, access permissions, and ownership information.
Troubleshoot password-change, verification, and reconciliation failures and implement permanent corrective actions where feasible.
4. Privileged Session Management
Configure, maintain, and troubleshoot PSM and PSMP services and associated connection components.
Monitor privileged sessions and session recordings in accordance with security, audit, and retention requirements.
Implement secure access controls, approval flows, session isolation, monitoring, and least privilege controls for privileged users.
Resolve session connectivity, authentication, authorization, recording, and performance issues.
5. Integrations and Automation
Integrate CyberArk PAM Cloud with Active Directory, LDAP, Microsoft Entra ID, SSO, MFA, ServiceNow, SIEM platforms, identity-governance tools, and enterprise monitoring solutions.
Support integrations with Splunk, QRadar, Microsoft Sentinel, AWS, Azure, and GCP based on approved enterprise architecture and requirements.
Use supported REST APIs, SDKs, PowerShell, and Python to automate onboarding, account updates, health checks, evidence collection, and operational reporting.
Develop reusable scripts, templates, and validation controls to improve onboarding accuracy and reduce manual effort.




6.Cloud Security Operations and Governance
Manage Secure Web Sessions and support Just-in-Time privileged access use cases where implemented.
Support Zero Trust, identity security, privileged-access governance, access reviews, emergency access, and break-glass processes.
Enforce PAM controls such as least privilege, credential rotation, reconciliation, dual control, session monitoring, and audit logging.
Prepare control evidence, configuration records, access reports, audit responses, exception documentation, and remediation updates.
Identify operational and security risks, recommend compensating controls, and track agreed remediation actions.
Required Skills and Experience
Robust hands-on experience in CyberArk PAM Cloud or Privilege Cloud administration and L3 operational support.
In-depth knowledge of CyberArk tenants, connectors, PVWA, PSM, PSMP, CPM, Secure Tunnel, Safes, platforms, policies, and operational logs.
Demonstrated experience in application onboarding, privileged-account onboarding, service-account onboarding, platform configuration, CPM plug-in customization, PSM connector setup, password rotation, and reconciliation.
Working knowledge of REST APIs, PowerShell, identity integrations, SSO, MFA, SIEM, ServiceNow, cloud platforms, networking, firewalls, proxies, TLS, and PKI.
Strong experience in ITIL incident, problem, change, and risk-management processes, including RCA preparation, CAB participation, and audit support.
Effective stakeholder communication and the ability to work with application owners, security teams, infrastructure teams, auditors, vendors, and service-management stakeholders.

📌 CyberArk PAM Cloud Operations Support (Bengaluru)
🏢 TRIGENT SOFTWARE PRIVATE
📍 Bengaluru