This role is part of the IES Shopping team and owns the mission of helping every emerging shopper instantly discover, understand, and act on the best value available to them — surfacing personalized savings across the shopping funnel from Home page to Cart — driving purchase confidence and conversion across emerging markets worldwide.
Emerging shoppers are highly price-sensitive and compare offers across retailers — yet face a fragmented value landscape: savings are scattered across different promotion types with no unified view of their true net effective price. Shoppers miss applicable savings, struggle to compare cost-to-own, and abandon purchases because the "best price" is unclear. This role exists to unify that value narrative at scale — combining all savings instruments into a single, transparent, personalized view and ensuring every shopper can maximize savings and make every purchase feel affordable.
Key job responsibilities
-Define and drive the long-term Value CX vision and roadmap — Own the multi-year strategy for savings discovery and value communication across emerging markets.
Translate business strategy and voice of shopper into a prioritized, logically sequenced product roadmap. Create buy-in with senior leadership and cross-functional stakeholders.
-Own execution from requirements through launch — Partner with UX and engineering to develop high-quality requirements, manage scope, and deliver key capabilities on time. Create and execute go-to-market plans, drive adoption, and continually optimize based on performance metrics.
-Partner across business and technology teams — Influence Payments, Affordability, Marketing, and global platform teams to integrate savings instruments into a unified value experience. Drive prioritization of emerging-market requirements in global partner roadmaps.
-Operate with strategic range — Be equally comfortable generating a 3-year vision and executing hands-on, day-to-day problem solving with quick, effective action plans. Prepare and present business reviews to senior management.