Job Description
About Anoud Technologies
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nAnoud Technologies builds scalable, high-quality digital solutions for the Insurance industry, partnering closely with global stakeholders and delivery teams.
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nThe Role
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nAnoud is hiring an Operations Delivery Manager to own end-to-end delivery for our Chennai offshore team – spanning service delivery, platform support, and production operations. This person will be the operational backbone connecting onshore business priorities with offshore execution, driving governance, quality, resourcing, and performance across multiple project streams.
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nKey Responsibilities
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n1. Overall Service Delivery Management
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- Own end-to-end service delivery across platform support, application support, and production operationsn
- Ensure services consistently meet agreed SLAs, OLAs, KPIs, and business expectationsn
- Establish explicit ownership, accountability, and governance across support and engineering teamsn
- Monitor service performance, identify operational risks, and initiate corrective actionsn




- Drive operational maturity through standardization, automation, process improvement, and service optimizationn
- Ensure business-critical applications and platforms have appropriate support coverage, operational procedures, and escalation mechanismsn
- Maintain a strong focus on service availability, reliability, performance, security, and customer experiencen
- Provide regular management reporting covering service health, risks, incidents, changes, capacity, and improvement initiativesn

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n2. Platform Support Management
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- Lead the delivery and operational support of enterprise platforms across cloud, infrastructure, middleware, databases, networks, and related technology servicesn
- Ensure effective monitoring of platform health, availability, performance, and capacityn
- Coordinate platform teams during service degradation, outages, and performance issuesn
- Review platform incidents

📌 Operations Project Manager (Tamil Nadu)
🏢 Anoud Technologies
📍 Tamil Nadu