Job Description
HCLTech hiring for fresher candidates
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nHiring Alert |Customer Support | Nagpur
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nWe are looking for dynamic and customer-focused Level 1 support to join our team in Nagpur If you are passionate about IT support and resolving customer issues, this is a excellent opportunity to kick-start or grow your career.
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n Role: Level 1 (Customer Service Representative)
n Location: Nagpur
n Shift: 24x7 Rotational
n Week Offs: 2 Rotational Offs
n Experience: Fresher
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nWhat You’ll Do:
nHandle customer queries via calls, emails, and tickets
nPerform initial troubleshooting & issue resolution
nLog and manage incidents using ticketing tools (ServiceNow preferred)
nEnsure timely updates, follow-ups, and proper documentation
nEscalate complex issues to higher support levels
nDeliver high customer satisfaction
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nWhat We’re Looking For:
nStrong communication skills
nBasic IT troubleshooting knowledge
nWillingness to work in rotational shifts
nFreshers & early professionals are welcome
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nB.Tech, BCA, MCA and M.Tech not eligible
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nPlease share your resume on
[email protected]
📌 HCLTech Customer Service Fresher Hiring (Kamptee)
🏢 HCLTech
📍 Kamptee