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Inviting candidate for Manager/Senior Manager - SAP Fieldglass SOW Management

Role Summary

The Program Director, SAP Fieldglass SOW Management, is responsible for providing strategic leadership, governance, and operational oversight for enterprise-wide Statement of Work (SOW) programs managed through SAP Fieldglass. The role drives end-to-end SOW lifecycle management including SOW drafting support, approvals, milestone governance, invoice management, supplier performance, compliance, spend optimization, and process transformation.

The position serves as the senior escalation point for complex SOW engagements and partners closely with Procurement, Business Stakeholders, Finance, Accounts Payable, Legal, MSPs, and Suppliers to ensure delivery excellence, risk mitigation, financial control, and compliance across all services procurement engagements.

Key Responsibilities

1. Strategic Program Leadership

- Define and execute the strategic roadmap for SAP Fieldglass Services Procurement and SOW Management programs.
- Establish governance frameworks, operating models, and best practices for SOW lifecycle management.
- Partner with executive leadership to align workforce and services procurement strategies with business objectives.
- Drive program maturity, operational excellence, automation, and transformation initiatives.
- Lead governance councils, executive reviews, and stakeholder forums.

2. SOW Governance & Lifecycle Management

- Oversee end-to-end SOW lifecycle management including creation, drafting support, approvals, amendments, renewals, extensions, change orders, and closures.
- Ensure SOWs clearly define scope, deliverables, milestones, timelines, acceptance criteria, resources, and commercial terms.
- Establish governance standards, approval controls, and documentation requirements.
- Ensure alignment of SOWs with procurement policies, contractual obligations, and enterprise standards.
- Review and approve complex, high-value, or high-risk SOW engagements.

3. SOW Drafting & Commercial Oversight

- Provide executive oversight and guidance for Statement of Work development and review.
- Establish standards and templates for SOW drafting and change management.
- Partner with Legal and Procurement teams to ensure alignment with Master Service Agreements (MSAs).
- Validate commercial structures,



funding models, milestone schedules, and pricing methodologies.
- Drive consistency and quality across all SOW documentation and governance processes.

4. Milestone Management & Delivery Governance

- Establish enterprise-wide governance standards for milestone-based engagements.
- Ensure milestones are measurable, outcome-driven, and aligned with contractual deliverables.
- Oversee milestone planning, tracking, validation, approval, and closure activities.
- Monitor milestone achievement against committed timelines, budgets, and project objectives.
- Implement controls ensuring milestone payments occur only upon successful deliverable validation.
- Identify and mitigate milestone delivery risks and execution challenges.
- Drive accountability among business stakeholders, suppliers, and program teams.
- Develop executive dashboards for milestone tracking and performance reporting.
- Govern milestone adherence, completion rates, and value realization.

5. Invoice Governance & Resolution Management

- Establish governance for invoice review, approval, dispute management, and payment controls.
- Oversee invoice validation against approved SOWs, milestones, budgets, and contractual terms.
- Monitor invoice aging, payment cycle performance, and supplier payment experience.
- Partner with Finance and Accounts Payable teams to ensure timely and accurate processing.
- Lead resolution of high-impact invoice disputes, billing discrepancies, and payment escalations.
- Implement controls to prevent duplicate payments, overbilling, and budget overruns.

6. Supplier Performance & Stakeholder Management

- Build strong strategic relationships with business leaders, Procurement, Finance, Legal, and Suppliers.
- Conduct supplier governance and operational performance reviews.
- Drive service excellence, supplier accountability, and contract compliance.
- Serve as the executive escalation point for operational, contractual, and delivery issues.
- Influence decision-making through data-driven recommendations and industry best practices.

7. Financial Management & Spend Optimization

- Own governance of services spend managed through SAP Fieldglass.
- Monitor budgets, forecasts, funding utilization, accruals, and financial performance.
- Drive cost optimization and efficiency initiatives across SOW engagements.
- Develop executive reporting on spend visibility, savings opportunities, and financial risks.
- Ensure budget controls are maintained throughout the SOW lifecycle.

8. Compliance, Risk & Audit Management

- Ensure compliance with procurement policies, regulatory requirements, and corporate governance standards.
- Establish risk management frameworks for SOW engagements.
- Lead audit readiness and support internal and external audits.
- Monitor contractual, operational, financial, and compliance risks.
- Drive corrective and preventive action plans for identified gaps.

9. Reporting, Analytics & Continuous Improvement

- Develop executive scorecards, dashboards, and KPI reporting.
- Monitor program performance across milestones, invoices, spend, supplier performance,



and compliance.
- Identify trends, bottlenecks, and improvement opportunities.
- Sponsor automation, AI, workflow optimization, and digital transformation initiatives.
- Champion best practices in Services Procurement and SAP Fieldglass operations.

Leadership Responsibilities

- Lead global teams supporting SAP Fieldglass SOW operations and governance.
- Develop talent strategies, succession plans, and capability-building initiatives.
- Mentor managers, team leads, and subject matter experts.
- Foster a culture of accountability, customer focus, innovation, and continuous improvement.
- Drive organizational change management and stakeholder adoption of new processes.

Required Skills & Competencies

Functional Expertise

- SAP Fieldglass Services Procurement
- Statement of Work (SOW) drafting & Management
- Services Procurement Operations
- Contract & Commercial Governance
- Milestone-Based Engagement Management
- Invoice Governance & Resolution
- Budget & Spend Management
- Supplier Relationship Management
- Procurement Operations

Leadership Competencies

- Executive Stakeholder Management
- Strategic Planning
- Program Governance
- Risk Management
- Transformation Leadership
- Change Management
- Cross-Functional Collaboration

Technical Skills

- SAP Fieldglass
- SAP, Ariba, Oracle, Workday or related ERP platforms
- Coupa Contingent Workforce
- Power BI, Tableau, Advanced Excel
- Spend Analytics & Executive Reporting

Qualifications

- Bachelor's degree in business, Finance, Commerce, Supply Chain, Procurement, Human Resources, Operations, or related field.
- MBA or Master's Degree preferred.
- 15+ years of experience in Procurement, Services Procurement, Vendor Management, Workforce Solutions, Program Management, or Operations Leadership.
- Minimum 8+ years of SAP Fieldglass Services Procurement and SOW Management experience.
- Proven experience managing complex SOW portfolios, milestone-based engagements, invoice governance, and spend management programs.
- Experience managing global stakeholders and governance forums.
- SAP Fieldglass Certification, PMP, Lean Six Sigma, or equivalent certifications preferred.

Recommended Role Level

Senior Manager responsible for enterprise-wide SAP Fieldglass Services Procurement, SOW Governance, Milestone Management, Invoice Governance, and Program Transformation.

Why join Genpact?

- Lead AI-first transformation – Build and scale AI solutions that redefine industries
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
- Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
- Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship

📌 Manager/Senior Manager - SAP Fieldglass SOW Management (Bengaluru)
🏢 Genpact
📍 Bengaluru