We are looking for a Senior Associate – Merchant Acquiring with strong knowledge and experience in merchant onboarding, cards, banking operations, documentation, compliance, MIS reporting, and stakeholder management. The candidate should have a clear understanding of policies and procedures related to onboarding of new and existing merchants across both POS and E-commerce businesses.
Key Responsibilities
- Complete awareness of policies and procedures for onboarding of new merchants / existing merchants for both POS and E-commerce businesses.
- Clear understanding of documentation requirements for various category of merchants based on the nature of business and also based on the business defined priority category.
- Ensure all documents (merchant agreements, trade license, passport copies, ID documents, MOA, Board resolution etc) required for onboarding are duly submitted as per the checklist.
- Ensure the documents are completed in all respects and rightly verified by the maker.
- Ensure system related and negative checks are correctly performed by the maker.
- Raise exceptions and seek Compliance approval wherever required.
- Monitor rejected applications and proactively work with business for rectification and resubmission.
- Track document deferral and ensure regularization within agreed timelines.
- Continuous training to front end on right document submissions to reduce rejects and referrals.
- Ensure that unit's Standard Operating Procedures (SOPs) are updated and change documents are maintained and updated regularly.
- Maintaining of business MIs.
- To liaise with stakeholder units viz Sales, Product, FRMU and MSU teams.
- To keep apprised of policy changes.
- To train associates and business on policy changes and requirements.
Required Knowledge & Experience
- Knowledge of general banking with good experience in merchant onboarding procedures and the local policies.
- 3–5 years of cards domain/multi-discipline banking experience.
- Valuable communication skills (both written & verbal).
- Good analytical thinking/interpersonal skills.
- Strong knowledge on MS Office tools, MIS reporting and analysis.
- Hands-on experience in any card management system.