Job Type: Full-time

Remote: Hybrid

Our client is a niche management consulting and digital transformation firm that combines deep functional expertise with technology to solve complex business problems across Supply Chain, Sales & Distribution, and Finance.Unlike traditional consulting firms that primarily focus on advisory, the organisation follows an end-to-end problem-solving approach, integrating subject matter expertise, technology, structured programme management and governance. Its consultants work as extensions of client teams, bringing practical industry experience and implementation capability to the table.The organisation has built strong capabilities across Supply Chain Consulting, IT & Business Consulting, Analytics, AI/ML, SAP, Anaplan, Kinaxis, Oracle, o9, RPA, Logistics & Warehousing, Finance IT and Sales & Distribution.Its digital workforce comprises data scientists, engineers and visualisation experts, enabling clients to build and deploy technology-led solutions. The firm's innovation arm has successfully developed solutions in areas such as demand forecasting, predictive quality, business scenario planning and commodity price forecasting.Role HighlightsEmployment: Full-timeOpen Positions: 8Experience: 4+ yearsNotice Period: Immediate JoinersLocation: BengaluruWork Mode: Hybrid / RemoteMandatory Skill: Zendesk ImplementationDetailed Job DescriptionKey Responsibilities1. Platform Architecture & DesignOwn the end-to-end architecture of the Zendesk environment (Support, Chat, Guide, Talk, etc.).Define and enforce best practices, governance, and scalable design patterns.Translate business requirements into functional and technical solutions within Zendesk.2. Integration & AutomationDesign and implement integrations between Zendesk and external systems (e.g., Salesforce, Slack,



Jira, ServiceNow, custom APIs).Leverage middleware platforms (e.g., Workato, Zapier, Mulesoft, Dell Boomi) and Zendesk APIs/Webhooks.Build and maintain automation flows, triggers, and custom workflows to streamline support operations.3. Project LeadershipLead technical discovery sessions with stakeholders.Drive end-to-end implementation of Zendesk-related initiatives.Collaborate with developers, administrators, and external vendors.4. Optimization & MaintenanceAudit and optimize Zendesk performance, user experience, and configuration.Implement analytics and reporting dashboards to track KPIs.Stay up to date with Zendesk releases, apps, and features.5. Security & ComplianceEnsure integration and data flows meet security, privacy, and compliance requirements (e.g., GDPR, HIPAA).Manage role-based access controls and system integrity.Required Qualifications5+ years of hands-on experience with Zendesk as an architect, developer, or admin.Proven expertise in designing scalable Zendesk implementations and integrations.Robust proficiency in RESTful APIs, JSON, webhooks, and middleware integration tools.Solid understanding of CRM, ticketing systems, ITSM processes, and customer support operations.Experience working in agile environments and managing end-to-end delivery cycles.Excellent communication and stakeholder management skills.Preferred QualificationsZendesk Certified Admin or Architect (preferred).Experience with scripting languages (JavaScript, Python) a plus.Familiarity with ITIL frameworks and enterprise-level IT operations.Experience integrating Zendesk with data platforms, analytics tools, or AI/ML services.Recruitment Priority: IMMEDIATE JOINERS ONLY(Candidates with a 15-day notice period need only apply.Bengaluru | Hybrid / Remote(For exceptional candidates)

📌 Implementation Consultant (Bengaluru)
🏢 Eyeglobal Solutions
📍 Bengaluru