building an AI-native Marketing, Support & Sales suite for
e-commerce brands.
We’re currently working with
3000+ e-commerce brands
globally across 50+ countries and are fortunate to have
raised $5.5M+
along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.
Check out more about us here -
do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here -
openly brag about this )
We’ve had some solid investors back us
(making it easier for you to stalk us since you’d do this anyway):-
BiteSpeed Raises USD 3.5M Funding, Led by Peak XV’s Surge-
AI start-up BiteSpeed raises $3.5 million funding led by Peak XV’s Surge-
Raises $1.9 Million Seed Funding From Sequoia India's Surge-
the role
We want to keep our
customers for life . To do that, customer success is probably going to be our most key function and we want to treat it like that. So far our customer success function has been
founder-led,
we have a track record of 250+ 5-star reviews and the envious
net negative churn
(to the extent where some of our customers pay 5-10X of what they started with).
We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning
customer retention
and making them
true fans of BiteSpeed
while also
listening to customer feedback
to form a pipe of customer insights for our product team.
What you’ll do
Your core job is to
own our customer relationships , make them successful and fans of BiteSpeed.
Client onboarding, tracking product adoption
for our enterprise customers, ensuring they are getting maximum value leading to
upsells and expansion revenue.
Becoming a
trusted product advisor
for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.