Job DescriptionAbout the Company
NWe are HCLTech, committedto delivering exceptional customer service and support in the healthcare sector.
NAbout the Role
nWeare seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account.
NResponsibilities
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- Handle inbound and outbound customer calls in a professional and courteous manner. N
- Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims, and billing. N
- Assist members, patients, providers, and healthcare facilities with account-related concerns. N
- Verify member information and accurately document customer interactions in the system. N
- Resolve customer issuesefficiently while adhering to company policies and healthcare regulations. N
- Escalate complex concerns to the appropriate department when necessary. N
- Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy requirements. N
- Meet established quality, productivity, and customer satisfaction targets. N




- Stay updated on healthcare policies, procedures, and account-specific guidelines. N
- Provide accurate information and educate customers on available healthcare services and programs. N

nQualifications
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- College Graduate / Undergraduate (BPO experience is required) N
- Excellent verbal and written communication skills. N
- Strong customer serviceand problem-solving abilities. N
- Basic computer proficiency and ability to navigate multiple systems. N
- Ability to work in a rapid-paced environment. N
- Strong attention to detail and organizational skills. N

nRequired Skills
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- Customer Service Representative (CSR) (Voice Process) N

nPreferred Skills
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- Experience in healthcare customer service N

nPay range and compensation package
NExperience: 1 to 4 yrs
NShift: US Shift (Night Shift)
NEqual Opportunity Statement
NHCLTech is committed to diversity an

📌 Mega-Walkin Drive At Hcltech For Customer Service Representative (India)
🏢 HCLTech
📍 India