Our Network Operations Center (NOC) team is responsible for proactively monitoring the stability, security, availability, and performance of our clients’ technology environments. Operating 24/7, the NOC identifies system and network alerts, performs initial troubleshooting and remediation, and escalates issues when additional technical expertise or client interaction is required.
As a NOC Technician, you will primarily support system-generated alerts and monitoring activities across multiple client environments. This includes reviewing devices and alerts, running approved scripts, performing initial troubleshooting, checking backup systems, communicating with clients via email when appropriate, contacting Internet Service Providers (ISPs) or power providers to confirm outages, and escalating issues to the appropriate technical teams.
This position is focused on monitoring, alert response, technical troubleshooting, and ticket management and does not include inbound phone support or direct telephone support of client end users.
Position Schedule:
Primary Schedule
- Saturday 5:30pm – Sunday 5:30am IST
- Sunday 5:30pm – Monday 5:30am IST
- Monday 5:30pm – Tuesday 5:30am IST
Alternate Schedule – While the primary schedule is as stated above, candidates must be willing and able to work alternate days up to 15% of the time to cover for colleagues on PTO.
Schedule flexibility is a key requirement for this position.
Essential Duties & Responsibilities:
Network & Systems Monitoring
- Monitor and respond to system-generated alerts and alarms across multiple client environments.
- Review device health and monitoring information to determine the cause and severity of alerts.
- Perform initial troubleshooting and remediation using approved processes and documentation.
- Run approved scripts through Remote Monitoring and Management (RMM) platforms.
- Monitor and investigate:
o WAN and LAN connectivity
o Server and workstation availability
o Disk and
📌 Network Operations Center Tech (Mumbai)
🏢 Graham Allen Partners
📍 Mumbai
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