About the Role

We are hiring a Customer Support Manager to own service delivery, account operations, and retention for MyOperator's IVR and AI bot customer base.

This is a hands-on leadership role where you will manage three connected teams — Customer Support, Customer Operations Specialists, and Renewals — while staying close enough to the work to unblock escalations, review bot and IVR failures yourself, and hold quality personally.

You will own resolution SLAs, CSAT, and gross retention for the accounts under your teams, and build a support function that scales through process and automation rather than headcount.

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.



Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.

What You'll Own

Service Delivery & Resolution Ownership
- Own first response time, resolution SLA, and CSAT across all support channels
- Drive first-contact resolution and reduce reopened and repeat tickets
- Act as the final escalation point before leadership for customer-impacting issues
- Run daily queue reviews and ensure shift and channel coverage against volume patterns

Team Leadership & Execution
- Lead three teams — Customer Support, Customer Operations Specialists, and Renewals
- Run daily stand-ups, weekly performance reviews, and structured one-on-ones
- Set individual targets, manage underperformance directly, and build bench strength
- Own hiring, onboarding, and certification for all three pods

Retention & Renewal Ownership
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📌 Manager – Customer Support (Noida)
🏢 MyOperator
📍 Noida