The Zonal Key Account Engineer will manage service performance for railway accounts, ensuring preventive maintenance, timely complaint resolution, warranty and maintenance support, customer training, safety compliance, and achievement of service-level targets.
Key Responsibilities
- Ensure preventive-maintenance activities are completed within agreed service levels.
- Monitor customer complaints, response time, and maximum repair turnaround time.
- Coordinate warranty and maintenance-contract service activities.
- Drive timely issue resolution to minimise penalties and operational disruption.
- Ensure availability of critical parts through the service and dealer network.
- Organise product, service, and safety training for key-account customers.
- Support equipment health checks, safety audits, and maintenance reviews.
- Conduct customer meetings, document action points, and track closure.
- Maintain accurate service records and compliance documentation.
Required Skills
- Railway service operations
- Key-account management
- SLA and turnaround-time management
- Warranty and maintenance support
- Preventive maintenance and customer training