Description
Team Leader – US Outbound Sales
? Mohali (On-site) | ? US Night Shift
? Team: ~20 Agents | ? Exp: 4–6 Years (2–3 Years as TL – US Sales)
We need a floor-driven Team Leader who can drive revenue, improve conversions, and lead from the front in a fast-paced outbound sales environment.
? Role Highlights:
* Own team performance (sales, productivity, quality)
* Run huddles, call audits & performance reviews
* Ensure dialer discipline & zero lead leakage
* Improve funnel conversion & agent effectiveness
* Coach, mentor & control attrition
* Maintain US compliance & quality standards
* Work closely with QA, WFM & Ops teams
? Ideal Candidate:
* Experience in US outbound/telesales (BPO)
* Solid in sales metrics & conversion strategy
* Hands-on coaching & team management skills
* Data-driven & high ownership mindset
? Why Join?
High-growth environment | Strong ownership | Leadership opportunity

Requirements
1. Performance Ownership & Governance
● Own daily, weekly, and monthly performance of assigned team against revenue, productivity, and quality KPIs.




● Translate campaign goals and OKRs into clear, actionable targets for agents.
● Run daily huddles, call calibrations, and performance reviews with structured follow-ups.
● Identify performance gaps early and drive corrective actions through coaching and monitoring.
2. Campaign Execution & Dialer Discipline
● Execute outbound campaigns as per approved scripts, lists, and dialer strategies.
● Ensure strict adherence to dialer utilization, dispositioning, callbacks, and compliance norms.
● Partner with WFM to manage attendance, shrinkage, and real-time staffing adjustments.
● Provide feedback on list quality, pitch effectiveness, and contactability trends.
3. Lead Funnel & Conversion Management
● Ensure zero lead leakage across allocation, recycling, and final disposition.
● Track conversion ratios at each funnel stage and drive focused improvements.
● Coach agents on improving connect-to-conversion and appointment

📌 Team Lead- outbound sales (Chandigarh)
🏢 SKYSUN
📍 Chandigarh