Designation : Experience Associate

Department : Retail Operations

Role Overview

The Experience Associate is responsible for delivering a personalized and premium customer

experience while supporting efficient day-to-day retail operations. The role focuses on luxury selling,

customer relationship building, operational excellence, and maintaining brand standards to drive

store performance.

As a key member of the store team, the Experience Associate acts as a brand ambassador, creates

memorable customer interactions, supports seamless store operations, and contributes to a refined

luxury retail environment.

Responsibilities

Elevated Customer Experience

● Deliver a warm, personalized, and premium shopping experience to every customer while

representing the elegance and values of the brand.

● Provide styling guidance and product knowledge on silver craftsmanship, hallmarking, purity,

gemstones, and collections to support purchase decisions.

● Understand customer preferences and recommend suitable jewellery pieces for

self-purchase, gifting, and special occasions.





● Build solid customer relationships through proactive follow-ups, repeat engagement, and

loyalty building to encourage repeat business.

● Support after-sales services including polishing, repairs, exchanges, and customer service

coordination while resolving concerns professionally.

Sales Performance

● Achieve individual and store sales targets through consultative selling.

● Maximize conversion, average bill value, and units per transaction through effective selling

techniques.

● Identify upselling and cross-selling opportunities across collections to enhance customer

value.

● Support product launches, festive sales periods, and in-store events.

● Maintain awareness of customer buying trends and fast-moving products.

Retail Operations Excellence

● Maintain impeccable visual merchandising and premium store presentation standards,

ensuring showcases, counters, and customer areas a

📌 Executive Consultant (Bengaluru)
🏢 Kushals Retail
📍 Bengaluru