Job Title

:

Assistant Store Manager

Department

:

Retail Stores

Reports To

:

Store Manager

Role Summary

:

The Assistant Store Manager
supports the Store Manager by achieving sales targets, ensuring operational excellence, and
fostering exceptional customer experiences through team leadership and
collaboration.

Key
Responsibilities

:

Customer Focus

● Assist in fostering a customer-centric culture by
ensuring exceptional customer service.

● Exhibit emotional intelligence to build trust and rapport
with customers.

● Handling escalated customer queries, concerns, and
feedback with professionalism and empathy.

● Monitor adherence to
company policies and guidelines by all team members.

Sales Mastery

● Contribute to driving the store sales targets, including
category-wise goals.

● Assist in leveraging data insights to optimize inventory
and identify growth opportunities.

● Collaborate with the
Store Manager and Visual Merchandising (VM) team to maintain impactful
in-store displays.

Leadership
Excellence





● Support the Store Manager in inspiring the team to
achieve high performance through coaching and recognition.

● Assist with resolving team conflicts and fostering a
collaborative work environment.

● Assist in conducting on-the-job training (OJT) and
support employee development through constructive feedback.

● Assist in employee
schedules, provide feedback on performance reviews.

Change Management

● Adapt quickly to new business strategies and processes,
ensuring smooth implementation within the team.

● Promote flexibility
and enthusiasm for adopting new processes and technologies.

Decision-Making

● Provide input and support for data-driven decisions that
enhance customer satisfaction and operational efficiency.

● Assist in analysing
store performance metrics and implementing improvements.

Store Operations
Excellence

● Maintain outstanding store condition, ensuring it is
clean, organized, and visually appealing.

● Supervise daily store

📌 Assistant Store Manager-Whitefield-Bangalore (Bengaluru)
🏢 Kushals Retail
📍 Bengaluru