1. Team Management & Performance:

● Lead, guide, and motivate a team of telecallers to achieve daily, weekly, and monthly

admission targets.

● Monitor team performance, call quality, and conversions; provide regular feedback and

coaching.

● Conduct training sessions to enhance communication, counselling, and sales skills of

the team.

2. Lead Management & Conversion:

● Oversee the handling of leads generated through various sources (digital, branch,

walk-ins, referrals, etc.).

● Ensure timely follow-up and effective counselling to convert inquiries into enrollments.

● Track daily lead status, monitor CRM updates, and ensure adherence to calling

protocols.

3. Admission Counselling Support:

● Ensure the telecalling team provides accurate information about courses, eligibility,

and admission procedures.

● Maintain a student-first approach while resolving queries and building trust with

prospective students.

4. Coordination with Sales & Branch Teams:

● Collaborate with the admission counsellors, sales, and marketing teams to align





communication and outreach.

● Coordinate with branch teams for updates on enrollments, events, and admission

drives.

5. Reporting & Analysis:

● Prepare daily and weekly reports on team performance, call metrics, and conversion

ratios.

● Analyze data to identify areas of improvement and implement corrective actions.

6. Process Improvement:

● Suggest and implement strategies to enhance calling efficiency and lead conversion.

● Maintain discipline and adherence to organizational policies and targets.

Requirements
● Graduate in any discipline (Preferred: Sales, Marketing, or Education Management).

● 2–5 years of experience in managing telecaller or telesales teams, preferably in the

education or training sector.

● Solid communication, leadership, and people management skills.

● Proficiency in CRM tools and MS Excel for reporting.

● Target-driven with the ability to handle pressure and motivate a team.

📌 Associate Admission Manager (Thane)
🏢 TalentXplore
📍 Thane