Major Incident Management and Crisis Coordination - ITIL Incident, Problem, Change, and Continual Improvement Practices - War Room Facilitation and Technical Bridge Management - Executive Communication and Stakeholder Management - Escalation Management and Decision Governance - Service Restoration Planning and Business Impact Assessment - RCA Coordination, PIR Support, and Corrective Action Tracking - SLA, KPI, Dashboard, and Incident Reporting Governance - Cross-functional Collaboration with Technical, Vendor, and Business Teams - Solid Analytical Thinking, Prioritization, and Risk Management
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📌 Lead Administrator (Lucknow)
🏢 HCLTech
📍 Lucknow
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