Job Description
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- 8+ years of experience as SAP CRM Functional Consultant with support-heavy background N
- Strong functional knowledge in Sales, Service, and Case Management N
- Hands-on experience in incident management and production support N
- Robust integration knowledge with SAP ECC / S/4HANA N
- Functional understanding of middleware (CRM Middleware / CPI / PI) N
- Experience handling customer-facing issues and complaints N
- Excellent problem resolution and root cause analysis skills N
nKey Responsibilities*
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- Provide L2/L3 production support for SAP CRM N
- Resolve high-priority incidents within SLA N
- Perform root cause analysis and permanent fixes N
- Support case managementand customer service processes N
- Resolve CRM–SAP integration issues N