1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.
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2. Improve customer service experience, create engaged customers and facilitate organic growth.
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3. Take ownership of customer issues and follow problems through to resolution.
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4. Meeting with other managers to discuss possible improvements to customer service.
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5. Supervise and train the staff members to provide highest standards of customer service.
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Requirement:
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-Positive knowledge of the company, the brand and the store they are applying for. -Passion for people and processes. -Systematic organized approach to work.
-Flexibility and problem solving ability. -Has initiative to identify problems and opportunities to be proactive.
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-Ability to handle pressure and react quickly to situations. -Uses initiative to make timely decisions in challenging conditions and circumstances.
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-Self-motivated and ability to motivate others.
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-Tenacious and resilient. -Ability to lead by example, motivate and develop employees.
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-Ability to work autonomously and as part of a team.
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-Excellent communication skills.
📌 Customer Experience Manager (Jamnagar)
🏢 Zara
📍 Jamnagar
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