Job Description
As part of scaling Digitide's Collections charter for US clients within International BPM, we are hiring a Consulting Director to serve as the Collections service line leader and domain SME driving consultative sales, solutioning, and high-margin growth for first- and third-party collections and payments. This is an advisory and client-facing role — partnering closely with delivery, presales, and alliances teams to bring deep US collections domain credibility to deals and client relationships, and to shape AI-led modernization (digital-first contact strategies, propensity-to-pay models, agent-assist tools, and automation).
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nKey Responsibilities
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- Serve as the US Collections/Payments domain SME across consultative sales, solutioning, and presales — shaping proposals and client conversations with deep sector and regulatory context (FDCPA, CFPB, TCPA, state-level collections regulations).n
- Define and advocate for the AI-led and platform centric collections modernization roadmap — propensity-to-pay models, multi-channel orchestration,



and agent-assist tools.n
- Be the client-facing domain voice in key account conversations, QBRs, and growth discussions across EN US clients.n
- Identify and drive high-margin growth opportunities and recent client pursuits (NN), partnering with presales on deal solutioning and transition planning for new logos.n
- Support delivery teams with domain expertise on collections strategy, quality, and compliance.n
- Ensure engagement approaches align to US regulatory and compliance requirements (FDCPA, CFPB, TCPA, data privacy) across all client conversations.n
- Build and strengthen alliances and an ecosystem of technology partners relevant to collections and payments modernization (digital payment/nudge providers, AI/analytics vendors).n
- Represent Digitide in US collections/payments-focused analyst and industry forums.n

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nQualifications:
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- 10–15 years of experience in BPM/collections operatio

📌 Director US Collections (Tamil Nadu)
🏢 Digitide
📍 Tamil Nadu