Job Description

The AVP – Operations will lead end-to-end operations across a cluster of city. This role is responsible for driving operational excellence, customer experience, revenue enablement, and people leadership across multiple centers at scale. The incumbent will act as a strategic partner to business, sales, and central teams, ensuring SOP adherence, cost optimization, and sustainable growth while strengthening the Awfis community and culture.

/n

/n

Key Responsibilities

/n

1. Operational Excellence & Governance

/n

/n
- Own operations across multiple cities / large portfolios, ensuring 100% adherence to Awfis SOPs, policies, and compliance standards.
/n
- Drive process standardization, audits, and continuous improvement initiatives to enhance efficiency and service quality.
/n
- Ensure best-in-class standards for health, safety, hygiene, cleanliness, and security across all centers.
/n
- Oversee pre-opening, stabilization, and steady-state operations of current centers as per defined guidelines.
/n

/n

/n

2. Customer Experience & Retention

/n

/n




- Champion a customer-first mindset, ensuring consistently superior member experiences across all locations.
/n
- Track and improve customer satisfaction metrics, reduce churn, and proactively address escalations.
/n
- Partner with central CX and product teams to translate customer insights into operational enhancements.
/n

/n

/n

3. People Leadership & Capability Building

/n

/n
- Lead, mentor, and develop Cluster Managers, Area Managers, and Community Leadership teams.
/n
- Drive talent planning, hiring, onboarding, performance management, and succession planning.
/n
- Build a high-performance culture focused on ownership, collaboration, and continuous learning.
/n

/n

/n

4. Revenue Enablement & Cost Management

/n

/n
- Enable revenue growth by supporting alliances, partnerships, and upsell/cross-sell opportunities in collaboration with Sales and BD teams.
/n
- Own regional P&L; hygiene, including cost

📌 Assistant Vice President (Mumbai)
🏢 Awfis Space Solutions
📍 Mumbai